Last week we restored some legacy tape based data for a major Australian mining company. The data were 8 year old drawings of a mine shaft that were needed urgently by the company due to a HSE issue on the mine site.
The data was written across 8 tapes in NetBackup format and was written from an NDMP server to the tapes. Knowing the urgency of the project, we restored the data in less than 48 hours from receipt of the tapes and hand delivered the data to ensure its safe receipt.
What we delivered was data ACCESS however there is more to the story…
The data RETRIEVAL part of this story is another matter and that was handled by an offsite storage provider. The tapes took 3 weeks to get picked from a local vault/warehouse in Perth and were eventually delivered to the wrong address. Then a second request was placed to get copies of these tapes, also in a local vault which arrived a further week later.
So just 48hrs for Tape Ark to access the data, but 4 long weeks to retrieve the data. Good enough?....we think not.
What I still don’t understand is why corporations are willing to put up with this level of service for their highly valuable corporate data, yet at home they expect data-on-demand services like Netflix. Would 4 weeks data retrieval for your critical corporate data be acceptable when you know there is a better way?
#NoMoreTape #TapeisDead #TapeToCloud #TapeArk