This is the FAQ section of our website.  If you don't see an answer to your question, then please feel free to contact us here.

Q. What are the environmental benefits of migrating old legacy tape data to the cloud?
A. 
If you have tapes stored in a vault and maintain legacy infrastructure for “just in case” data restores, then you are consuming power to keep your data centre functioning, using air-conditioning and environmental controls at each site (one where the tapes are, and one where your data centre is), and using carbon-emitting courier vans for tape deliveries.  In the cloud, you have no need to maintain either a data centre or a vault, and you use no courier vans.  You also can leverage the economies of scale that AWS can offer in terms of maximising efficiencies of power consumption etc. 

Q. What are the economic benefits of migrating old legacy tape data to the cloud?
A. 
Saving money on physical tape storage by replacing it with cloud-based storage is one immediate and obvious economic benefit.  But the truth is that the bulk of the savings comes from several other closely aligned areas:

Firstly, there is no need to maintain legacy infrastructure.  Many companies are paying support and maintenance on their legacy equipment for something they may only use once or twice a year.  Secondly, data centre costs for keeping the legacy equipment installed is also a major cost to clients.  Finally, maintaining legacy software platforms (including support and maintenance) can also be eliminated.

Aside from these cost savings, liberating your data can turn it into a revenue centre instead of a cost centre.  Many companies are able to monetise their data holding for use in data analytics or deeper research in the performance of their company that can lead to new innovations.

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Q. We have multiple sites around the world, can you help in all locations?
A. 
Yes – Tape Ark can perform DM services anywhere in the world.  We have mobilised to complete jobs in Ethiopia, Kuala Lumpur, New Zealand, the United States, Europe, Egypt, Indonesia, Japan, India, Bangladesh and other locations.  We can either come to your data, or we can arrange secure transport of your data tapes to one of our processing centres as required. 

Q. What happens to the tapes after Tape Ark migrates them to the cloud?
A. 
Tape Ark offers a rent free period for physical tapes to give clients time to quality control and reconcile their holdings.  After that clients can take advantage of low cost physical storage, or they can use one of our secure and environmentally friendly disposal methods. 

Q. How do you protect data sovereignty?
A. Tape Ark uses Amazon's regions to keep your data local, while at the same time protected.  Click here to read more about it. Tape Ark currently spans 53 AWS Availability Zones within 18 Geographic Regions.  If you would like your data housed out of your zone, no problem.  Nominate one of the 53 AWS Availability Zones and data will be placed in your nominated zone.

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Q. How do I access my data once Tape Ark migrate it to the cloud?
A. 
Tape Ark has a secure client access portal.  Login, search for your data or tape, select the data you want restored, and either do a direct restore of your data, or request a service where Tape Ark does the restore, index or eDiscovery for you. 

Screen Captures of the Client Access Portal


Q. What volume of tapes can Tape Ark migrate to the cloud?
A. 
Tape Ark can migrate one tape or one million tapes.  Volume is really where we have expertise, but smaller accounts are more than welcome.  We can move data to the cloud faster than anyone else and on a massive scale.  No matter what the tape type or data format.

Q. Can Tape Ark automate the expiry or deletion of data on a routine schedule as data or tapes come up for disposal?
A. 
Yes – on the import of tape based data into the cloud, Tape Ark can set retention schedules so your data can easily be removed when no longer required.  In addition, most backup tapes have mixed content.  Some content you may need to keep for 7 years, and some for 50 years.  With conventional tape storage in offsite vaults, there is no way to segregate data by retention requirements as all of the data is on a single tape.   With the Tape Ark solution, you can delete and retain differing content to better meet your needs.

Q. If we need chain of custody for our data, does Tape Ark offer that?
A. 
Tape Ark can provide chain of custody services for legal compliance or for security measures as required.  Simple ask for Chain of Custody when making your enquiry.

Q. What industries does Tape Ark predominantly work in?
A. 
Tape Ark works across many industries.  Wherever there is tape based data, we can help.  Oil and Gas, Mining, Engineering, Healthcare & Life Sciences, Financial Services and many more  - simply anywhere there are tapes

Q. What if my tapes are deteriorated?
A. 
Tape Ark has extensive experience and proprietary processes for recovering data from deteriorated media.  We have done work on tapes from the late 1960’s to present day and know how to handle tapes that are broken, suffering from Stiction, have oxide loss, are reverse wound etc.  We have been a world leading in tape data recovery for many years

Q. Can Tape Ark help us create a seamless link to our internal data catalogue?
A. 
If you have a copy of your pre-existing catalogue from Netbackup, Commvault etc, we can import that into our on line index to allow a seamless transition of your data catalogue.  If you have any kind of database or catalogue in excel, .csv etc, we can help import that to supplement our already detailed indexing

Q. Does tape Ark only do data tapes, or can you do video as well?
A. 
Tape Ark can migrate data tapes, video tapes, USB hard disks, memory sticks etc.  Any kind of storage that you want transported or migrated to the cloud, Tape Ark can assist

Q. Can we apply analytics tools to our data once it has been uploaded into the cloud?
A. 
Getting the most out of your data rather than it being a cost or dead weight, is what Tape Ark is all about.  When on tape in offsite storage, the data is inaccessible to big data or analytics tool sets. However, once Tape Ark liberates your data form tape into the AWS cloud, the data becomes a resource that you can dip into whenever you want to.  Want to compare 1995 performance of the business or product against statistics from todays performance – no problems.  Take into account that we will ingest this media for free, and provide the level of access that allows for these value add services, and you can see why the Tape Ark offering is so compelling

Q. Can Tape Ark restore email (mail box) to PST files from an Exchange Data Base (EDB) files?
A. 
Yes.  One of the most common requests we get is to restore email from data sets that are backed up on tape.  This can be time consuming and error prone and often requires iterating through email EDB or PST files looking for mail from different time frames.  However, once your data is liberated into the cloud by Tape Ark, access the email is both rapid and allows you to easily dig deeper for additional data related to the emails in a single place.  eDiscovery becomes both faster and cheaper

Q. Isn’t cloud storage more expensive than physical tape storage?
A. 
On a cost per GB, the vast majority of tapes in legacy collections are cheaper in the cloud than in physical vaults.  Some tapes that are higher density cost more per month for digital storage than for vault storage.  However, if you factor in issues surrounding maintaining legacy tape drives and software, electricity for your data centre, maintenance on equipment that you no longer need, plus the sheer speed of delivery and cost savings to the organisation, we are sure you will find the service more cost effective. For more detail please see our Data Storage Costs page.

Q. How can Tape Ark do this for free?
A. Tape Ark will migrate unlimited tapes into the cloud at no cost to the customer.  We charge a fee on top of your monthly cloud storage bill to ingest the data, provide access and deliver analytics and other services to your data.  It is no wonder why companies are choosing Tape Ark.  Free ingest, easy to use, and you can learn from the data or monetise your holding.  Turning data into a revenue centre instead of a cost centre.

Q. Is my data safe in the cloud?
A. 
The Tape Ark portal resides in the Amazon Cloud.  Amazon provides incredible security tools to protect your data including identity access management, encryption, and double or triple authentication.  This same security is used by some of the largest corporates and government agencies in the world.